We believe that training will prepare our officers for real life situations at our client post. It's important to hire the highest quality individuals with the best instincts for the work, it is critical that we sharpen and refine those basic talents with quality training.
Cougar Security Services will provide the following training to all security officers assigned to our client’s post:
Radio Procedures - Officers learn to make clear and accurate radio transmissions.
High Image Standards - It is imperative that the Security officers present an image to the employees and visitors that are favorable to our client while maintaining a professional security image.
Conflict Management - teaches officers to recognize and control potentially volatile situations. Conflict Management helps officers develop the ability to recognize behavior that could result in serious injury or damage to property.
Proper Report Writing - all activities of Cougar Security officers will be properly documented. Any incidents resulting in damage to property or jeopardizing the safety of employees or the general public will be thoroughly documented on Daily Activity Report (DAR). Other security officer training includes report writing, administrative practices and related document preparation and submission.
Jurisdiction and limitations of the Security Officer - While the scope of work and responsibilities for the security staff are extensive, there are limitations to the jurisdiction and authority granted to Security Officer. To prevent lawsuits and embarrassment to our client, Security Officers are properly trained in jurisdiction, limits of authority. Cougar Security Services will reinforce that the role of the Security Officer is to observe, monitor and report. Armed officers have powers of arrest.