We know the importance of improving our task and processes. Over time a proven method can become obsolete. As a result, we are always looking for better ways to conduct our daily duties. In order to apply TQM, we evaluate each post quarterly based on the following review process:
Identifying client expectations
Translating client expectations into post orders
Establishing performance standards
Feedback to the client
Our goal is to develop a "strategic partnership" with the client. Our management will conduct frequent meetings with the post management to evaluate satisfaction with our services. We are highly committed to our clients security needs.
We firmly believe that communication holds the key to a successful security program. It is our goal to maintain an open relationship to ensure that you receive the best service possible.
It’s the goal of Cougar Security Services to provide a level of security service that exceeds its client’s expectations. Cougar Security's Total Quality Management is designed to ensure the highest level of performance and client satisfaction.
Total Quality Management is a continual process that includes comprehensive security programs customized for each client, regular quality evaluations and client feedback. TQM measures such as security inspections, on-going training and emergency response drills ensure that security officers are meeting the high-level expectations set by Cougar Security Services. Our comprehensive Total Quality Management program allows our clients to enjoy peace of mind.